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Customer Service

  • Delivery Reservation

    We deliver as our stock allows us to. The delivery time is normally between 2 and 4 working days. Should the requested article not be in stock we will inform the customer within a working day regarding the delivery time. A purchase contract will only come into force after our separate order confirmation or with the shipping/delivery of the goods.e.
  • Data protection / Security

    We process individual personal data in connection with the performance of the contract and the management of the ongoing client relationships. Data protection is very important to us which is why your personal data and order information will be treated with strict confidentiality and will only be transferred to third parties as far as this is absolutely necessary for the proper contract performance (order processing). A forwarding of your personal data for promoting purposes is, however, explicitly excluded. As our client, you hereby explicitly agree to this use of your data.

  • Conversion and return right

    The client has the right to return not fitting or not requested articles within a period of 7 days. The goods must be unused and in their original packaging. The return right begins with the receipt of the goods. The client bears the costs of the return of the goods.

    In case the goods are returned in time and in good condition, the client receives a replacement delivery (conversion) or is refunded the originally paid amount.

    Should the goods bear marks of use or damage we reserve the right to claim an appropriate compensation.
  • Orders

    By placing an order the customer acknowledges the terms and conditions of Pimp Your Helmet. The contract between the customer and Pimp Your Helmet will be concluded by the customer’s order and its acceptance by Pimp Your Helmet. An order may be made in the online-shop or, should that not be possible by e-mail to shop@pimp-your-helmet.ch. In case of problems occurring, the customer may contact Pimp Your Helmet via telephone under the number 0041 76 510 88 23. As soon as the order has been placed it is binding. The shipping of the ordered goods will take place after payment has been received or booked with PayPal. In case the respective amount is not transferred within 14 days after ordering the order will be cancelled.

  • Prices

    All prices are net prices in Swiss francs (CHF) including 8% value added tax and are applicable for the respective goods in shipment. Possible price or amendments regarding the range of goods are, however, reserved.

  • Shipping information

    Our offers are applicable for orders from Switzerland and FL. The shipment is exclusively made by the Swiss post. Shipment abroad only on specific request!

    Shipping costs

    • For each order we charge shipping costs in the amount of CHF 8.–.
    • The shipping costs will be specifically indicated to you in the shopping card and with the order.
  • Client account

    Should you open a customer account with us we will store your personal data in our client data base. With your e-mail address and a password you may choose freely you can log in at your next visit and you don’t have to put in your data again for your order. Your password will be registered in encrypted form and even we have no access to it.